At Medoc HMS, we are committed to protecting your privacy and ensuring the security of your data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our clinic and hospital management software.

Information We Collect

We may collect different types of information to provide and improve our services. This includes personal information such as your name, phone number, email address, and details about your clinic or hospital when you create an account or contact us.

We also handle patient-related data that is entered into the system by clinics and hospitals. This may include patient records, medical history, treatment details, and billing information. This data is controlled by the healthcare provider using our software.

In addition, we may collect usage data such as login activity, device information, browser type, and how the system is used. This helps us improve performance and user experience.

How We Use Your Information

The information we collect is used to provide, maintain, and improve our software and services. It helps us enable smooth clinic and hospital operations, ensure system performance, and provide customer support when needed.

We may also use your information to communicate important updates, service notifications, or support-related messages. Medoc HMS does not sell or rent your personal data to third parties.

Data Security

We take strong measures to protect your data from unauthorised access, loss, or misuse. Medoc HMS uses secure cloud infrastructure along with modern security practices such as encryption, access control, and continuous monitoring.

Access to data is restricted through role-based permissions, ensuring that only authorized users can view or manage sensitive information. Regular backups are performed to prevent data loss.

Data Storage and Retention

Your data is stored securely on cloud servers that follow industry-standard security protocols. We retain data only for as long as necessary to provide our services and fulfill legal or operational requirements.

Healthcare providers using Medoc HMS have control over the patient data they manage within the system.

Data Sharing

We do not share your data with third parties except in specific situations. This may include cases where you provide consent, where sharing is required to comply with legal obligations, or where it is necessary to deliver essential services such as cloud hosting.

All third-party service providers we work with are carefully selected and follow strict data protection and security standards.

Your Rights

You have the right to access the information associated with your account and request corrections if any data is inaccurate. You may also request deletion of your data, subject to legal and regulatory requirements.

If you wish to exercise any of these rights, you can contact us directly, and we will assist you promptly.

Cookies and Tracking

We may use cookies and similar technologies to enhance your experience on our website and software. These help us understand how users interact with our platform, improve performance, and provide a better user experience.

You can choose to disable cookies through your browser settings if you prefer.

Compliance

Medoc HMS is designed to support healthcare compliance requirements, including ABDM guidelines in India. We follow best practices for handling medical data securely and responsibly.

Third-Party Services

To deliver our services effectively, we may use trusted third-party providers for cloud hosting, payment processing, and analytics. These providers are required to follow strict data protection practices and only access information necessary to perform their services.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, or legal requirements. Any updates will be posted on this page along with the revised date.

Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, you can contact us through our official channels. Our team will be happy to assist you.

Your Trust Matters

Protecting your data is a core part of our platform. Medoc HMS is built with a strong focus on privacy, security, and compliance so that you can confidently manage your clinic or hospital operations.